If you post a letter or send an email asking to cancel within the cooling-off period, the contract will be cancelled from the date you post the letter or send the email. You should send any post by recorded delivery if you can - keep copies of any receipts or emails. You’ll probably need to give them details such as your account reference number - check any documents or emails you have from the company.
If you’ve already used the service you’re likely to be charged for what you’ve used - for example calls made on a mobile phone.Ĭontact the business and say you want to cancel the contract because you’re still in the cooling-off period. You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. If you signed up over the phone or online Your legal right to cancel the contract for free depends on whether you signed up over the phone, in person, or online. If you’re cancelling your contract to get a better deal, check what you should consider before you switch.
If none of these apply, you probably can't cancel the contract without having to pay a fee.
You might be legally entitled to cancel the contract without a fee if either: You should check the terms and conditions of your contract to find out what your cancellation rights are.
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